Now, you have to explain your problem to EA assistant. You will be redirected to a new page, after couple of seconds, live chat will pop up in the right corner. More information along with the screenshot examples can be found here: *click*Īttach these screenshots and contact live support. !!! THESE PICTURES JUST SHOW WHAT YOU NEED TO CAPTURE, SCREENSHOTS THAT YOU SEND TO THE SUPPORT MUST BE FULL SCREEN !!! BOTH SCREENSHOTS MUST BE FULL SCREEN, NOT CROPPED AND MADE IN WEB BROWSER INVOICE YOU RECEIVED TO YOUR EMAIL AND PURCHASE HISTORY FROM STEAM. Please make sure that the screenshot is a full-screen, desktop image of the internet browser clearly showing the web address bar and page URL"īASICALLY, YOU NEED 2 SCREENSHOTS. We don't accept screenshots of the Steam app as proof of purchase. Both should be full-screen, desktop images. "Provide a screenshot of the details from your Steam transaction history and a screenshot of the confirmation email you got when you bought the game. Here's the an excerpt from the site about this: You also need to attach "proof of purchase". In my case, I was only one in a queue, so I got an assisstant in a matter of seconds. After you set up your case, ther will be 2 options: to contact them through email or live chat. So, instead you should choose: "Origin > PC > Manage my account > Find missing game". > Lost code", there won't be possibility to contact support, neither by email nor live chat. As many of you probably know, if you choose "Bad Company 2 > Steam > Code etc. Now, go to this link EA Support, here you need to set your support ticket.
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